Coffee shops are beloved establishments around the world because they are an ideal place to gather with friends, family, and work partners. If you are in the coffee shop business, you know how important it is to offer a relaxing place for customers to spend time in.
Unfortunately, there are a lot of coffee shop options, which means that for yours to stand out, you need to be operating incredibly effectively. The right coffee shop point of sale (POS) software will help you manage it all. From tracking customer traffic to forecasting staffing needs, and alerting you on low inventory, it will be a reliable partner to you so that you can focus on creating the best coffee shop experience possible.
To help you choose the right coffee shop POS for your business, read on for the five essential things your coffee shop management software needs.
1. Accessible Interface
The last thing you want is to have a coffee shop POS system that makes your life more difficult. For this reason, the system you choose must be straightforward to use and simple to teach. Your employees must be able to utilize the interface efficiently, to reduce the chance of order errors and long customer lines. In fact, some software types are so mobile that employees can take orders from around the coffee shop, significantly reducing waiting times.
Similarly, because not everyone wants a plain black Americano, your POS system needs to be flexible. The best coffee shop POS systems aid you in quickly customizing menu items so that every customer can get what they want. Now, even the most complicated coffee request will be simple to tap into the computer. Employees will be able to create and print orders in a few seconds, making it easy to deal with even the busiest of morning caffeine crawls.
2. Thorough Reporting
Similarly, you want your reports to be uncomplicated and easy to access. The capacity to thoroughly interpret data and recognize your top-selling menu options, most productive workers, and most valuable times of day can be remarkably helpful. These reports can examine customer purchasing and aid you in designing a menu that ensures appeal and selling potential.
Having a record of all the products and items you sell is critical for gathering enough data to make future decisions that increase your profit. Furthermore, this information can significantly help you make the right purchasing decisions for your coffee shop. Moreover, this reporting will aid you in maintaining reliable records for taxes as there will be a comprehensive sales and tax data reporting function included.
3. Inventory Management
No matter what size your menu is, you need to ensure that you have the products that you need at all times. Even coffee shops with the most specialized of lists can quickly go through a vast amount of products. To save yourself from disappointing customers when you don’t have the ingredients to make their food or drink, make sure that you stay on top of your inventory management.
The coffee shop management software that you need will come with fully integrated inventory management capabilities. This will help to ensure that you are equipped with what you need when you open your doors, as your stock intake will be automatically updated. Additionally, the inventory management system will help you to see which items are hurting your bottom line. Don’t settle for a system that doesn’t offer robust inventory functionality.
4. Employee Management
To operate a delightful coffee shop, you need to be able to manage your employees well. Therefore, the software you select must also include features that aid you in your employee timesheet management. These features should consist of a capability for employees to clock in and out, as this will assist you in monitoring staff productivity.
Additionally, the software should give you access to employee records and an ability to make staffing changes and adjust employees’ hours. If you have a lot of employee turnover or have seasonal fluctuations, then you may want a system that allows you to change the visibility of employees in the app, making them appear or disappear. Altogether, this type of software facilitates your ability to measure employee overtime and monitor sales performance.
5. Customer Data
The right coffee shop management software will enable you to utilize your reports and big data to get to know your customers better. Intelligence reports will create customer profiles that can inform you of every customer’s favored order, helping your coffee shop develop a genuine relationship with customers. Only choose a system that has this functionality, and that gives you access to the reporting from the register or your mobile device remotely.
This customer data also enables you to offer a digital loyalty program. No longer will customers have to carry a physical card around with them; instead, they can benefit from this digital version, which records their loyalty points as soon as they make their purchase. A worthwhile loyalty program with rewards is a fantastic way to keep customers coming to your coffee shop rather than taking their business elsewhere in the area. Not being able to offer a digital loyalty program is putting you behind the competition.
Whether you are in the process of opening your first coffee shop or are a seasoned veteran looking to make your business more efficient and streamlined, then a new POS system should be on your radar. While there are lots of options on the market, you want to make sure you are looking for one that fits all your needs. The features above are necessary to ensure that you are able to operate at the highest level possible.
With the right coffee shop POS system, you can say goodbye to food waste, long waiting times, and low inventory issues. You can then say hello to efficiently monitoring your sales, effectively offering a digital loyalty program, and enabling customers to customize their orders with just a few taps.
Do you run a coffee shop? If so, what do you think are the essential elements of the best POS system? If you are a coffee shop customer, what do you wish they were better equipped to deal with? Let us know your thoughts and any relevant experiences in the comments below!
Ahmad Alzaini is the co-founder and CEO of Foodics, a fast-growing foodtech startup. A businessman by nature, Alzaini is an app aficionado, developing businesses in Saudi Arabia within several industries. Today, Foodics has extended to new markets across the MENA region, processing over 1 billion transactions, and offering the latest technology in POS and restaurant management.